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Edownux Return & Refund Policy

Welcome to Edownux, your trusted source for premium lithium batteries. Serving customers across the AU, US, UK, and EU, we ensure every product meets our rigorous quality standards before it reaches you. For any queries post-purchase, don't hesitate to contact us at service@edownux.com.

Return Policy
Enjoy peace of mind with our 30-day return window. Should you wish to return your product, simply email us and expect a reply within 24 hours.

To qualify for a return, items must be in their original, unused condition, with tags and packaging intact. Proof of purchase is required.

Shipping Costs
Covered by Edownux:
If the return is due to an error on our part (defective item, wrong shipment, shipping to the incorrect address, duplicate orders, or product failure within 30 days), Edownux will bear the return shipping costs. For quality-related returns, send the item back to our designated US/DE/UK/AU/Poland warehouses; we cover the costs.
If return shipping exceeds our initial costs due to a change in the return address (from domestic to remote or international), you may be responsible for the difference.

Customer's Responsibility:
Returns due to customer error involve shipping costs paid by the customer, which vary by region. Edownux provides a prepaid return label, deducting shipping costs from your refund. Special freight orders will have actual outbound shipping costs deducted.

Return Address
Since we accept returns at various warehouses, please contact us via service@edownux.com for the specific return address.

Refund Policy
You have 30 days from product receipt for returns or refunds. Keep your receipt or purchase proof.

Upon receiving and inspecting your return, we'll notify you about the refund status. Approved refunds are processed within 3 business days in the original payment method. Note that your bank or credit card issuer may also require additional time to process and post your refund.

Eligibility for a refund includes product damage during shipping (with proof), significant discrepancy from the description, or non-user-caused functional defects within 30 days. Customers must assist with any battery tests to confirm quality issues.

Order Cancellation
Orders are typically dispatched within 1-2 business days. To cancel, contact us promptly. For cancellations before shipping, expect a refund within 12 hours. If the order has shipped, refuse the package, and we'll process your refund within 3 business days once it returns to our warehouse.

To cancel, reach out via service@edownux.com.

More Information
For details on our privacy practices or if you have any questions or complaints, contact us through service@edownux.com. This policy is tailored to foster trust and transparency with our clients in the US, UK, and main EU countries, ensuring a seamless and supportive shopping experience.
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